Returns Policy

We want you to love your Greengate Studio purchase, so if anything is not quite as you had hoped for we are happy to offer you a full refund or exchange within 14 days of receiving your order.

To start the returns process please email hello@greengatestudio.co.uk to notify us of your return and be issued with a Returns Authorisation Number.  In your email please state your Name, Order Number & Reason for Return. Once your return has been approved, you will receive an email confirming the return along with your Returns Authorisation Number. Include your returns authorisation number in your package and post back with the unwanted item(s) to Greengate Studio in the original packaging. 
    Upon receipt of the item(s) we will refund the order value, less the original shipping, to the original payment method.

    Please Note:
    • The cost of returning the goods and the safe return of the order is the customers responsibility. We would always advise to use some form of tracked service and to obtain a proof of postage until the refund notification is sent for your confirmation
    • Items must be returned unused and in good and saleable condition.
    • Greengate Studio does not accept liability for any returned goods lost or damaged in the post.
    • Returns outside the stated time frame will only be accepted at the discretion of Greengate Studio
    • Refunds will only be reimbursed to the payment method used to purchase the goods with.
    • Credit and Debit Card refunds may take up to 10 working days for your bank to complete.
    • Greengate Studio does not accept liability for the length of time particular banks take to process refunds.